Return Policy Return Guidelines:


1. All damaged items must be claimed within 48 hours of receipt with the carrier (ie..UPS)


2. Item(s) approved for exchange must be returned within 30 days (1 month) of the order date.


3. You must contact us by phone or email to proceed with exchanges or refund.


4. The item(s) must be returned in the original carton(s) without being used or damaged in any way. We strive to make every customer 100% satisfied.



You have 30 days for a complete refund or exchange. If for any reason you are not satisfied with your purchase please, return it following these instructions.


1. Please email customerservice@julscandles.com, with reason for return.


2. Customer must handle return shipping cost unless an error was done on our part.


3. Customer must safely pack and return merchandise in undamaged and unused condition within 30 days of purchase.


4. We can not reimburse return freight charges.


Phone Orders: Orders May Be Placed Over The Phone. Call Juls Candle Shop At 678-947-5272 Business hours are Wednesday-Saturday 11-5.




Our commitment to your privacy


Your privacy is important to us. To better protect your privacy the following notice explains the information we collect, how it is used, how it its safeguarded, and how to contact us if you have any concerns.


What information is collected:


As part of the order process, the following information is collected from the shopper: Name Shipping/Billing Address Email address Phone number Credit/Debit Card Information


How that Information is used:


The information Juls candle shop collects online is used solely for the purpose of fulfilling an order, to contact the shopper if we have questions, or to send email with special offers. Juls candle shop will never willfully sell, trade, rent or otherwise transmit any personally identifiable information about customers to a third party. Any and all information collected will be treated with the utmost confidentiality. We will respect your privacy at all times.


Our Commitment to the security of your data:


Protecting our customers’ confidential information is a priority. When you place an order online with Juls candle shop , we collect your name, contact information, billing address, shipping address, credit card information, and email address, which are automatically transmitted using “secure socket layer” (SSL) technology. This information is encrypted and is not accessible to anyone else online. We use this information to fulfill your order and to communicate with you about it. Your order is then processed internally; no one but our order processors will have access to your information. We do not sell, trade, or rent your personal information to others.


By using our Web site, you consent to the collection and use of this information by Juls candle shop for the processing and shipping purposes only.



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